1. Introduction
Deepam Cabs ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store, share and protect information when you use our website, mobile-friendly booking flows, customer portal, AI assistant, WhatsApp channels and related cab booking services.
Deepam Cabs is a Bengaluru-based taxi and cab service. By using our services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.
2. Information We Collect
We collect information in several ways depending on how you interact with us. The categories below reflect our current systems as implemented on deepamcabs.com and our booking backend.
2.1 Information you provide directly
- Contact details: name, mobile number and email address when you book a cab, log in to My Bookings, submit a contact or enquiry form, or communicate with us.
- Corporate and special enquiries: company name, fleet requirements and message content submitted through corporate, wedding or similar enquiry forms.
- Vehicle attachment / partner leads: name, mobile number and vehicle or location details when you enquire about joining our network as a driver or vehicle partner.
- Feedback: ratings and comments you submit about our AI assistant or services.
2.2 Trip and booking information
- Pickup and drop-off locations, landmarks, intermediate stops (including multi-stop outstation routes), dates and times.
- Trip type (local, airport, outstation, hourly/package), vehicle category and fare selections.
- Special instructions or comments (for example, luggage, child seat, or accessibility needs).
- Booking reference numbers and booking status after a reservation is created.
- Coordinates associated with selected locations when you choose an address from our location search.
While you search for fares on our website, trip details may be stored temporarily in your browser session (session storage) until you complete booking or close the browser tab.
2.3 Verification information
- One-time passwords (OTP): we send OTP codes to your mobile number to verify your identity during booking checkout, My Bookings login and AI-assisted booking. OTP codes are used for verification and are not intended to be stored long term after successful verification.
2.4 AI Assistant conversations
- Messages you send to and receive from the Deepam AI Assistant, including trip details, questions, complaints or other text you type or paste into chat.
- A conversation identifier, the page URL where chat was used, and technical metadata such as browser user-agent and IP address associated with chat requests.
2.5 WhatsApp communications
- Mobile numbers and message content sent through our WhatsApp notification systems (for example booking confirmations, OTP messages, driver updates or support-related templates).
- Information received through WhatsApp webhook integrations, which may include your phone number and, where applicable, location data shared through WhatsApp.
2.6 Technical and usage information
- Browser type, device information, pages visited and interactions collected through Google Tag Manager and related analytics technologies configured on our site.
- Referring page URL and source page metadata attached to some booking requests.
- Anti-abuse signals processed by Google reCAPTCHA on contact and enquiry forms.
- Rate-limiting and security logs (for example, request counts by IP address) for our AI chat API.
2.7 Location information
- Addresses and map coordinates you enter or select for fare estimates and bookings.
- If you use optional voice input for location fields, your browser's speech recognition service may process spoken words on your device; we do not operate a separate server-side recording of voice input based on our current website implementation.
We do not require continuous GPS tracking from website visitors for standard booking. Live driver location features, where used, relate to assigned trips and driver-side applications rather than routine website browsing.
2.8 Payment-related information
- Name, email, mobile number and booking/order references associated with your booking.
- Fare amounts quoted at booking time and payment status recorded in our systems for accounting and support.
- We do not collect payment card or UPI credentials through the deepamcabs.com booking website. Trip payment is made directly to the driver (see Section 7).
3. How We Use Your Information
We use collected information for the following purposes, based on our actual service operations:
- Providing taxi and cab booking services, including fare calculation, reservation creation and trip fulfilment.
- Verifying your identity through OTP before completing bookings or accessing My Bookings.
- Assigning drivers or vehicles and coordinating pickup and drop-off.
- Sending service-related communications by phone, email, SMS or WhatsApp (confirmations, updates, OTP, support).
- Operating the Deepam AI Assistant to answer questions, provide fare information, look up bookings (when you provide verifying details) and assist with booking-related requests.
- Handling customer support, complaints and corporate or international travel enquiries.
- Improving our website, booking experience, AI responses and operational processes.
- Preventing fraud, abuse and unauthorised access (including rate limits and bot protection).
- Meeting legal, regulatory, tax and accounting requirements and resolving disputes.
- Analysing website usage through analytics tools to understand how our services are used.
5. Deepam AI Assistant
Our website includes an AI-powered assistant ("Deepam AI Assistant") that helps you ask questions about cab services, explore fares, review packages and, where enabled, progress toward booking-related actions.
5.1 How the assistant works
- The assistant is software-powered and is not a human operator, although our team may review stored conversations for quality, support or security purposes.
- Your messages are processed using a third-party AI service provider (OpenAI) configured on our servers. Conversation text may be transmitted to that provider to generate responses.
- The assistant may call internal tools connected to our booking systems, such as fare lookup, package lists, booking status lookup, support complaint submission and (where enabled) OTP verification and booking creation.
- Conversations, associated metadata and tool results may be stored in our database for operational, audit and support purposes.
5.2 What you should know before chatting
- Please do not share more personal or sensitive information than needed for your request (for example, avoid sharing government ID numbers, full payment card details or health information unless strictly necessary).
- If you provide a mobile number or booking ID, the assistant may use it to look up fares or existing bookings in our systems.
- Chat history in your browser is temporary; server-side records may persist according to our retention practices (Section 12).
- AI responses may occasionally be inaccurate; important booking decisions should be confirmed through official booking confirmation channels.
We do not represent that AI conversations are confidential in all circumstances. Messages may be processed by third-party AI infrastructure and reviewed internally where appropriate.
6. WhatsApp Communications
Deepam Cabs uses WhatsApp to communicate with customers and, in operational contexts, with drivers. Our WhatsApp messaging is integrated through AiSensy, a WhatsApp Business API service provider.
- Service messages: we may send booking confirmations, OTP codes, driver assignment updates, support notifications and similar transactional messages to the mobile number associated with your booking.
- Transactional messages only: we send WhatsApp messages related to your booking or account (confirmations, OTP, driver updates and support). We do not send promotional or marketing WhatsApp messages to customers who book through deepamcabs.com.
- Click-to-chat: our website may link to a WhatsApp chat entry point; messages you send through that channel are handled under WhatsApp's and AiSensy's terms in addition to this policy.
- Logging: outbound WhatsApp API requests and responses may be logged in our systems for delivery tracking and troubleshooting.
- Opt-out: drivers may be excluded from certain operational blast messages through internal opt-out lists. Customers who wish to stop non-essential messages should contact us (Section 17).
7. Payments
When you book through deepamcabs.com, we do not collect payment online at checkout. There is no payment gateway on our public booking website.
- Pay the driver: the quoted fare is paid directly to the assigned driver at the end of your trip, typically by cash or UPI, unless another arrangement is agreed with our support team for your specific booking.
- No card details on our website: we do not ask for debit card, credit card or UPI PIN details during online booking on deepamcabs.com.
- Records: we may record the quoted fare, booking reference and payment status in our internal systems for accounting, refunds and dispute handling.
9. Location and Maps
We use Google Maps platform services (including Places Autocomplete, Geocoding and Distance Matrix, as applicable) to suggest locations, estimate distances and calculate fares. When you search for or select a location:
- Address text and related coordinates may be sent to Google and to our backend booking systems.
- Location searches may be proxied through our booking API to apply business rules and caching.
- Route and fare estimates are based on map and traffic data available at the time of calculation; actual routes may vary (see our Terms and Conditions).
Google's processing of location data is also governed by Google's Privacy Policy.
10. Driver and Vehicle Partner Information
This section applies to drivers, vehicle owners and partners who register with Deepam Cabs—not to ordinary customers booking a cab.
Through our driver and vehicle onboarding processes (administrative registration), we may collect and store:
- Identity and contact information (name, mobile, email, address).
- Vehicle details (registration number, category, permits and related records).
- Document images such as driving licence, registration certificate (RC), insurance, address proof, police clearance and other compliance documents uploaded during onboarding.
- Operational records related to trips, payments and communications.
These records are used for verification, compliance, dispatch, payments to partners and safety. Access is restricted to authorised administrative users. Document images are stored on our application infrastructure and are not intended for public access.
Some internal admin tools may use document image analysis services (such as OCR) for operational verification; this processing is separate from customer-facing AI chat.
11. Data Security
We take reasonable administrative, technical and organisational measures designed to protect information against unauthorised access, loss, misuse or alteration. These measures include access controls for internal systems, use of reputable third-party service providers for specialised functions, and monitoring for abuse on public-facing APIs.
No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security. You are responsible for keeping OTP codes confidential and for using secure devices and networks when accessing our services.
12. Data Retention
We retain information for as long as reasonably necessary to provide our services, comply with legal and accounting obligations, resolve disputes, enforce agreements and maintain security logs. Booking records, support communications, AI chat logs and WhatsApp delivery logs may be kept for these purposes. Temporary booking search data in your browser is cleared when you close the tab or after a short timeout. When information is no longer needed, we take steps to delete or anonymise it where practicable, subject to legal and operational requirements.
13. Your Rights and Choices
Depending on applicable law, you may have rights regarding your personal information, such as the right to access, correct, update or request deletion of certain data, or to object to specific processing.
- Update booking details: contact our customer support before your trip where changes are needed.
- Privacy requests (access, correction or deletion): email support@deepamcabs.com or call 08046844684 with sufficient information to verify your identity. This is also the contact for all privacy-related enquiries.
- Deletion requests: we will consider deletion requests where we are not required to retain information for legal, accounting, dispute resolution or active booking reasons.
- Marketing preferences: you may ask us to stop non-essential promotional communications. Service-related messages for active bookings may still be sent.
- Browser controls: you can clear session storage/cookies and disable optional browser features such as speech input.
We will respond to verified privacy requests within 7 business days. Some information may need to be retained where required for active bookings, legal compliance, accounting or dispute resolution.
14. Children's Privacy
Our services are intended for users who can enter into a binding contract under applicable law, or who use the service with parental or guardian consent. We do not knowingly collect personal information directly from children under 18 without appropriate consent. If you believe we have collected information about a child in error, please contact us and we will take appropriate steps.
15. Third-Party Services
Our services rely on third parties that process information on our behalf or when you interact with them. Categories identified in our systems include:
- OpenAI — AI chat processing
- Google — Maps/Places/Geocoding, Tag Manager, reCAPTCHA and related services
- AiSensy — WhatsApp Business messaging
- Amazon Web Services (AWS) — cloud hosting and infrastructure for our website and booking systems
- WhatsApp / Meta — underlying messaging platform for WhatsApp communications
Third-party websites linked from our site (blog, holiday packages, vehicle attachment portal, social media) have their own privacy policies. We are not responsible for their practices.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. The "Last updated" date at the top of this page will be revised when changes are published. Material changes may also be communicated through our website or other appropriate channels. Continued use of our services after an update constitutes acceptance of the revised policy.
17. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or your personal information, contact Deepam Cabs:
- Privacy & support email: support@deepamcabs.com
- Phone: 08046844684
- Address: 270/4, 8th A Main Rd, Krishna Reddy Layout, Bommanahalli, Bengaluru, Karnataka 560068, India
- Contact form: contact.html
This Privacy Policy was prepared based on a technical review of Deepam Cabs systems. It does not constitute legal advice. Please have qualified counsel review before relying on it for regulatory compliance.