Cancellation and Refund Policy

Last updated: 27 August 2026  ·  Cancellation: free before scheduled pickup/start time  ·  Payment: no advance to Deepam Cabs — pay driver at trip end (UPI or cash)  ·  Applies to: deepamcabs.com bookings in India.

1. Introduction

This Cancellation and Refund Policy ("Policy") explains how you can cancel, reschedule or change a Deepam Cabs booking, what happens when a trip does not take place, and how refunds apply.

This Policy forms part of our Terms and Conditions. Words used here have the same meaning as in those Terms unless stated otherwise.

This Policy applies to cab bookings made through deepamcabs.com, our customer support channels, and related Deepam Cabs booking services in India, including airport transfers, outstation trips, local drops and hourly/tour packages.

2. How to Cancel a Booking

Please notify us as early as possible when you need to cancel. Include your booking reference (order ID), registered mobile number, pickup date/time and pickup location so we can process your request quickly.

2.1 Available today

2.2 Coming soon

Self-service cancellation from the My Bookings customer portal is planned. Until that is live, please use phone or WhatsApp to cancel.

Cancelling through unofficial channels or only informing the driver without notifying Deepam Cabs support may delay confirmation of your cancellation in our system. Always contact our support team so your booking is properly updated.

3. Free Cancellation Before Pickup

For standard customer bookings on deepamcabs.com, there is no cancellation charge if you cancel before the scheduled pickup or trip start time shown in your booking confirmation.

  • This applies to airport, outstation, local and package trips.
  • Cancellation remains free even if a driver has already been assigned or is on the way to your pickup point, as long as the trip has not started.
  • Cancellation remains free even after the scheduled pickup time has passed, provided the trip has not started and you notify us to cancel.
  • Once we confirm cancellation, the booking is closed and no fare is due for a trip that did not take place.

We may update these rules in future if operational requirements change. Any material change will be reflected on this page with an updated "Last updated" date.

4. Reschedule and Booking Changes

You may request to change your pickup date, pickup time, route, vehicle category or other booking details subject to availability.

  • No separate reschedule fee applies at present — there is no fixed limit on how many times you may reschedule before pickup.
  • Rescheduling is subject to vehicle and driver availability for your new date and time.
  • A change in date, time, route or vehicle type may affect the quoted fare. Our support team will confirm the revised fare before your rescheduled trip.
  • To reschedule, contact us on 080 4684 4684 or WhatsApp with your booking reference and preferred new details.

5. No-Show

If you are not available at the agreed pickup location and we are unable to reach you after reasonable attempts, the driver or dispatch team may treat the booking as a no-show or cancelled without the trip starting.

  • On standard website bookings, no separate no-show fee or cancellation charge applies — you do not owe fare for a trip that did not happen.
  • If you were delayed but still wish to travel, please call or WhatsApp us as soon as possible so we can check whether the same driver or another vehicle is still available.
  • Waiting beyond any included free waiting period may attract waiting charges on certain trip types (for example airport pickup). See our Terms — Additional Charges for details on extras during an active or attempted trip.

6. When Deepam Cabs or the Driver Cancels

Sometimes we may need to cancel or change a booking because of vehicle breakdown, driver unavailability, operational constraints, safety concerns, or other reasons outside your control.

  • We will try to reassign another suitable driver and vehicle based on availability.
  • If reassignment is not possible in a reasonable time, we will notify you by phone, WhatsApp or SMS.
  • You may cancel the booking at no charge if you do not wish to wait for reassignment or an alternative arrangement.
  • Because Deepam Cabs does not collect advance fare on standard bookings, no refund is required in these situations — you simply will not be charged for a trip that did not proceed.

7. Mid-Trip Cancellation

If you request to end a trip after it has already started (for example, you ask the driver to stop before reaching your original destination), the following applies:

  • You are generally responsible for paying the driver for the distance and time used so far, calculated fairly according to the booking type and applicable tariff rules.
  • Any tolls, parking or other extras already incurred on the route may also apply.
  • Disputes or special circumstances — such as vehicle condition, route issues, safety concerns or service complaints — will be reviewed case-by-case by our support team based on the facts reported at the time.
  • Contact 080 4684 4684 or WhatsApp immediately if you need assistance during an active trip.

8. Refunds

8.1 Standard website bookings — no advance payment

Deepam Cabs does not collect advance payment, booking deposits or upfront fare on standard bookings made through deepamcabs.com. You pay the driver directly at the end of a completed trip in cash or UPI.

Because no payment is taken by Deepam Cabs at booking time, there is normally nothing to refund when you cancel before a trip starts. Cancelling simply means no fare is due for a trip that did not take place.

8.2 If you believe you were charged incorrectly

If you paid a driver and believe the amount was incorrect, or if anyone claiming to represent Deepam Cabs asked you for an advance payment, please contact us promptly with your booking reference and payment details:

We will investigate and respond in good faith. Consumers may also have rights under applicable Indian consumer protection law, including approaching the appropriate consumer forum where eligible.

8.3 Other arrangements

Corporate accounts, contracted clients or separately agreed payment arrangements may have different cancellation and refund terms set out in their specific contract or invoice. This Policy applies to standard retail customer bookings unless otherwise agreed in writing.

9. International Enquiries

If you submit an international enquiry because your phone number cannot receive OTP on WhatsApp/SMS, the same cancellation principles apply for now:

  • An enquiry is not a confirmed booking until Deepam Cabs explicitly confirms availability and fare.
  • You may withdraw or cancel an enquiry or confirmed booking before pickup at no cancellation charge, using the contact methods in Section 2.
  • After confirmation, payment remains pay-at-trip-end to the driver (UPI or cash) unless separately agreed in writing.
  • We may refine international booking rules as demand and operations evolve. Updates will be published on this page.

10. Changes to This Policy

We may update this Policy from time to time to reflect changes in our operations, booking channels or legal requirements. The "Last updated" date at the top of this page will change when revisions are published. Continued use of our booking services after updates constitutes acceptance of the revised Policy where permitted by law.

11. Contact Us

For cancellation, rescheduling, refund queries or trip support:

Related policies

This Cancellation and Refund Policy was prepared based on Deepam Cabs' current booking and payment practices. It is provided for general information and does not constitute legal advice. Please have qualified counsel review before relying on it for regulatory or contractual purposes.